Thank you for joining the Online Banking pilot. Now it’s time to experience the enhanced digital banking platform.
Here's a quick recap of what awaits you:
BILL PAY FUNCTIONALITY IS NOW ACTIVE
Within the pilot, you can explore new Bill Pay capabilities by:
NOTE: Eligible accounts also appear in the current platform once you log in to the pilot Bill Pay function.
On the Pay Bills tab, you can easily make payments or view past activity:
Make payments and view Bill Pay activity within the current or new Pilot environment. Use caution to avoid making duplicate payments in both systems. You may be prompted for a One-Time Passcode (OTP) validation when first accessing the pilot’s Bill Pay functionality.
Explore our demos to learn how to easily manage your finances at home or on the go. All demos are displayed in a mobile view, but they are also applicable for the Online Banking pilot experience.
You will need to log in to the current platform (just like you do today). Once you are in, look for the colored “To Future” button located in the upper right corner. Click on this button to go the new experience.
Click on the My Account tab. You will see a colored “To Current” button. Click on this button to return to the current application.
As of July 30th, about 65% of the planned functionality is available in the pilot. We will continue to add functionality as it becomes available. If a desired functionality is missing, you can easily return to the current application to complete that function. All transactions completed in either system will record in both systems.
As of July 30th, the following functionality is available in the pilot. We will continue to add new functionally as it becomes available.
All the top browsers will work with the pilot (Google Chrome, Safari, Firefox, Microsoft Edge and Internet Explorer) but there have been issues with Internet Explorer 11. Use Chrome for best results.
Participants will NOT be allowed to enroll in Bill Pay during the pilot. Once the pilots completed, all customers will be able to enroll in Bill Pay.
Participants must add a mobile phone to their Online Banking profile prior to the start of the pilot. If you already have the desired mobile phone in your Online Banking profile, you may enroll to receive SMS Alerts within the Pilot experience. Pilot participants will not be able to make changes to their existing customer profile during the pilot.
If the functionality you are looking for is not currently available, return to the My Account tab and click on the colored “To Current” button which will return you back to the current application where you can perform your transaction. We have not removed any functionality in the current application, so anything you could do prior to the pilot can still be done there.
No. In the new platform you can view your customer profile, but you are not able to make changes to your Login ID, password or customer profile. This is to ensure that your identifying information stays synced between the two platforms.
Not currently. Future dated or scheduled transactions are unavailable in the pilot.
No. Only internal transfers within your own accounts can be made in the pilot at this time.
Wire transfers are not currently supported in the pilot.
Yes. The same functionality from Online Banking will be available within Mobile Banking. This app is currently in development and will be available when we launch the new Online Banking platform in 2021.
No. The new mobile app is in development; if you’d like, you can download our current mobile app for the existing Mobile Banking environment.
Secure Messaging is currently not available.
Other Pilot Notes
In some instances, you will see messages that state “Currently Unavailable.” If you ignore these notices, your experience may be terminated, and you will have log back into Online Banking.
Our customer care center is ready to assist with problems accessing any of our digital services. Call us toll-free Monday to Saturday from 8:00 AM to 10:00 PM (MT).
Toll Free: 855-848-2925