YOU'VE ARRIVED

Welcome to our new Online Banking pilot experience.

 

Thank you for joining the Online Banking pilot. Now it’s time to experience the enhanced digital banking platform.

Here's a quick recap of what awaits you:

  • View the same online banking account activity as on the existing platform and conduct popular online banking functions. (Mobile app functionality will be added when the new platform launches.)
  • Toggle between old and new platforms so you can view balances and make transactions on either system. Any actions performed in one environment will apply to both current and future platforms.
  • Access features such as external transfers, recurring transfers and wires in the current system. (Use the “To Current” button to return to the existing platform.)
  • Watch for notifications when further enhanced functions like Bill Pay are added.
  • Search transactions, view statements and other eDocuments.
  • Transfer funds between internal accounts and use Zelle® to make person-to-person payments.
  • Request stop payments and view check images online.
  • View your profile and update your mailing address information.
  • Manage credit and debit card activity and notify us about travel plans.
  • Sample a variety of calculators and view your mortgage information.
  • Get account alerts, reorder checks and much, much more. 
 

ONLINE DEMOS

Explore our demos to learn how to easily manage your finances at home or on the go. All demos are displayed in a mobile view, but they are also applicable for the Online Banking pilot experience.

NEW ONLINE BANKING OVERVIEW

Start Demo »
ACCOUNTS OVERVIEW

My Accounts Overview

START DEMO >

eDocuments Overview

START DEMO >
ZELLE®

Enroll in Zelle®

START DEMO >

Send Money with Zelle®

START DEMO >

Request Money with Zelle®

START DEMO >

Split the Bill with Zelle®

START DEMO >
ALERTS AND NOTIFICATIONS

Travel Notifications

START DEMO >
 
PILOT BEGINS

JULY 30, 2020

This pilot will continue until the new Online Banking experience launches in 2021.

PROVIDE FEEDBACK >
When you’re ready to begin your pilot experience,
remember these troubleshooting tips:

Use Google Chrome as your browser for an optimal experience; using Internet Explorer 11 may result in compatibility issues with the pilot experience.

The new platform is about 65% complete, so you can expect to see some feature and functionality gaps, which are under development. We will keep you informed as new features are launched in the pilot program.

Any functionality not appearing within the future platform can still be performed within the current system.

At times we will be adding new functionality. When adding these new features or during general system maintenance, the “To Future” link that takes you to the new Online Banking platform will be removed from your view. The link will be restored once maintenance is complete and the system is available.

You’re now ready for the pilot experience!
We look forward to your feedback.

Submit Feedback »

FAQ

How do I access the new Online Banking Experience?

You will need to log in to the current platform (just like you do today). Once you are in, look for the colored “To Future” button located in the upper right corner. Click on this button to go the new experience.

How to return to the current platform?

Click on the My Account tab. You will see a colored “To Current” button. Click on this button to return to the current application.

Is all the functionality available in the pilot?

As of July 30th, about 65% of the planned functionality is available in the pilot.  We will continue to add functionality as it becomes available. If a desired functionality is missing, you can easily return to the current application to complete that function. All transactions completed in either system will record in both systems.  

What functionality is currently available?

As of July 30th, the following functionality is available in the pilot. We will continue to add new functionally as it becomes available.

  • View account activity
  • Transactions search
  • eDocuments which including statements, notices and select tax documents,
  • Transfer money between accounts you own (internal transfers)
  • Quick transfer widget
  • Zelle payments
  • Request copies of statements or transactions
  • Request stop payments
  • Viewing check images
  • Download account activity (deposits, loans and credit cards)
  • View your customer profile (including email and phone number)
  • View mailing address and submit address change requests
  • Travel notifications
  • Manage card activity
  • Links to other services:
    • Financial calculators
    • Mortgage information
    • Payoff calculator 
    • Access loans payoff quotes and principle-only payments
    • Access to Contact Us and Agreement Center               
    • Alerts setup and management
    • View business accounts (if on consumer profile)
    • Check reordering
Which internet browser should I use to access the pilot?

All the top browsers will work with the pilot (Google Chrome, Safari, Firefox, Microsoft Edge and Internet Explorer) but there have been issues with Internet Explorer 11. Use Chrome for best results.

Can I enroll in Bill Pay during the pilot?

Participants will NOT be allowed to enroll in Bill Pay during the pilot. Once the pilots completed, all customers will be able to enroll in Bill Pay.

How do I report a problem, suggestion, or give feedback about the platform?

To complete the Pilot Feedback Survey located in this link.

How do I enable my phone to receive SMS Alerts?

Participants must add a mobile phone to their Online Banking profile prior to the start of the pilot. If you already have the desired mobile phone in your Online Banking profile, you may enroll to receive SMS Alerts within the Pilot experience. Pilot participants will not be able to make changes to their existing customer profile during the pilot.

What if the functionality I need is not available in the new application?

If the functionality you are looking for is not currently available, return to the My Account tab and click on the colored “To Current” button which will return you back to the current application where you can perform your transaction. We have not removed any functionality in the current application, so anything you could do prior to the pilot can still be done there.

Can I make changes to my Login ID, password or customer profile?

No. In the new platform you can view your customer profile,  but you are not able to make changes to your Login ID, password or customer profile.  This is to ensure that your identifying information stays synced between the two platforms.

Can I schedule a future transaction?

Not currently. Future dated or scheduled transactions are unavailable in the pilot.

Can I make a transfer to friends or other external recipients?

No. Only internal transfers within your own accounts can be made in the pilot at this time.

Can I make a wire transfer?

Wire transfers are not currently supported in the pilot.

Will there be a new Mobile Banking app?

Yes. The same functionality from Online Banking will be available within Mobile Banking. This app is currently in development and will be available when we launch the new Online Banking platform in 2021.

Is the mobile app available for download?

No. The new mobile app is in development; if you’d like, you can download our current mobile app for the existing Mobile Banking environment.

Can I send a Secure Message?

Secure Messaging is currently not available.

Other Pilot Notes
In some instances, you will see messages that state “Currently Unavailable.” If you ignore these notices, your experience may be terminated, and you will have log back into Online Banking.

CUSTOMER SERVICE

Our customer care center is ready to assist with problems accessing any of our digital services. Call us toll-free Monday to Saturday from 8:00 AM to 10:00 PM (MT).

Toll Free: 855-848-2925