Watch for the future of Digital Banking from Vectra Bank Colorado®, coming in 2021.
In preparation, take a few moments now to update your email addresses and phone numbers so you won’t miss out on important information and communications:
Here’s a sneak peek at the exciting new features you can expect.
Mobile Banking Overview
Online Banking Overview
My Acounts Overview
Enrollment and Authentication
Enroll in Zelle
Send Money with Zelle
Request Money with Zelle
Split the Bill with Zelle
The updated app helps you bank and manage money when you’re on the move. The features you use in Online Banking will be available for Mobile Banking.
After successfully entering your username and password, you will be prompted to set up your first Multi-Factor Authentication (MFA) destination. An MFA destination is an email address or mobile phone number where you can receive your Verification Code.
On your first sign-in, the system will default to the primary email address for your account. (You may have the option to enter a different email address, if prompted.) A system-generated email will provide the Verification Code needed to complete the MFA set up. It could take several minutes for the Verification Code to be received depending on your internet and e-mail service provider. The Verification Code is time sensitive and does expire. Please quickly locate the e-mail, which could be in your junk or spam folder, to avoid missing the expiration window for your Verification Code.
To complete the authentication process, enter the Verification Code you received in the email where prompted. After successfully authenticating the MFA destination, you will have a choice to enter another MFA destination or continue to your account. If you wish to add another email address or mobile number, follow the prompts on the screen as before. You can manage your MFA destinations at Settings > Security > Change MFA.
When you continue to your account, you will be presented with our updated Digital Banking Service Agreement (DBSA). Once you agree to the DBSA you will be able to continue to your account.
Most current usernames already conform to the security requirements of the new Digital Banking platform. In most cases, there will be no need to create a new username. Sign in with your current username just like you do today. If you have forgotten your username and/or password and have not logged in to the new application, you will need to contact our Customer Care Center for assistance.
If your current username does not conform to the new security requirements (e.g., you may not use a SSN/TIN/EIN, capitalization, or unsupported characters), we will attempt to contact you prior to the conversion to the new Digital Banking platform to make the updates needed.
If you experience any difficulties while signing in the first time, please contact our Customer Care Center to help resolve the issue.
Online Banking Customer Service: 855-848-2925
Hours Available: Monday – Saturday 7 am – 8 pm MT
If you experience any difficulties signing in, please contact Customer Care. We will happily assist you with the process to ensure that you are able to access your account.
Your web browser recognizes our new Digital Banking experience as a completely new website. If you had your username and password saved in your browser’s autofill, the browser will not populate the information in our new website. If you don’t remember the username or password, you can find them in your browser’s Password settings and enter them into our new Sign On screen. You can follow your browser’s prompts if you would like it to remember your credentials again.
Multi-Factor Authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more credentials. These can be a PIN, computer-generated code, biometric (fingerprint or facial recognition), or another method that can confirm a user’s identity. The new Digital Banking experience uses several forms of MFA to help ensure your account is safe and help protect it from fraud.
A One-Time Passcode (OTP) is a security measure that sends a code through email or SMS text message to confirm a person’s identity. The code is a one-use, time-sensitive series of numbers entered as part of verification and is used to complete certain transactions. It differs from Enhanced Account Protection (EAP) because it doesn’t require you to remember a preselected PIN to enter along with the code.
Enhanced Account Protection (EAP) is a layer of security used to help safeguard certain types of Online Banking activity. For years it has been used to generate a code that, when entered with a customer’s PIN, allowed customers to exceed certain account limits. The new Digital Banking experience will upgrade your security with the use of Step-Up Authentication for specified activities and transactions. The new security features of Online and Mobile Banking will identify potential threats to your account and prompt the entry of an OTP in order to continue. Step-Up utilizing OTPs offer more comprehensive security than the EAP measures used previously.
No. Due to the difficulty of remembering exact answers and their vulnerability to fraud, challenge questions have been replaced with Multi-Factor Authentication (MFA) and the use of One-Time Passcodes (OTP). These security measures utilize a trusted device, such as a mobile phone or email address, to deliver a code that is valid for a single login or transaction. Used in conjunction with your account password, MFA helps provide a strong layer of protection for your account and sensitive financial information.
eThe new Mobile Banking app was designed with security in mind. Features like Multi-Factor Authentication and One-Time Passcodes help ensure only you are accessing your account. Additional biometric measures such as Touch ID® and Face ID® also are available if your device supports these security features.
The Mobile Banking app was completely redesigned to provide a seamless experience on any mobile device. Many of the features previously found only on desktop are now available on the mobile app. Whether your device is powered by Apple® iOS or Android, enjoy robust Digital Banking functionality that is optimized for each screen.
Manage all your finances wherever you go. Now you can use Mobile Banking to complete any transaction that can be performed in Online Banking, including:
Use Mobile Banking for any action that can be completed in Online Banking, including:
The exciting new app is at the forefront of Digital Banking and places full functionality in the palm of your hand.
D3 Mobile Banking Downloadable Application System Requirements:
Yes. Your existing mobile app must be updated to the new Mobile Banking app when it launches. This typically occurs in one of two ways:
Either way, you will need to ensure your app is updated in order to continue using Mobile Banking.
To prepare for the transition to the new Digital Banking experience, our tablet apps for iPad®, Android, and Kindle were discontinued on January 20, 2021. After this time, tablet users will need to use a web browser to access Online Banking.
After the transition, there will be one unified, downloadable application that will work with any iOS or Android mobile device. Tablet and smartphone users also can access web-based Digital Banking by signing in using a mobile browser.
One of the many new Digital Banking advantages is a modern interface that is clean, intuitive, and optimized for an improved user experience on devices with various screen sizes. You will find easier access to the tools you need most for effectively managing your finances.
You will gain a modern design and intuitive interface that make managing finances even easier. Our new Digital Banking platform provides the same great experience, whether on the web or a mobile device. We’ve brought all the information together and made it easy to find.
You will find a similar interface and functionality on any device. Our mobile app was upgraded to provide the full functionality of our website. Manage your finances anywhere with our seamless interface.
No. Alerts and reminders will not migrate to the new Digital Banking platform because of the new, robust and customizable alert and notification functionality. You will be able to receive more than 40 different types of Alerts through email, SMS, and Push Notifications, simply by setting them up on your mobile app.
Yes. One of the many security features will be DocuSign® for electronic signatures. Initially, eSignature will be disabled for certain activities like the Wires application and a paper form will be used instead. However, DocuSign® will be integrated into the new platform after the initial launch period.
The new Digital Banking site and mobile app offer an improved customer experience for everyone, including areas relevant to accessibility standards. The enterprise strives to provide digital accessibility to the broadest possible audience, regardless of technology or ability.
When using a web browser:
Look to the upper right-hand corner of every page to see your username with a dropdown arrow next to it. Click on your name and then select My Profile to make changes in one convenient location.
This will bring you to the User Profile section of your Settings. Click the Change Contact Info button to modify or add email addresses and phone numbers, including enabling SMS on mobile phones (required for receiving notifications like Alerts). Click the Change Address tab to update physical and mailing addresses.
When using the mobile app:
Make sure you are on the Accounts Overview page, where you will see your profile icon in the upper right-hand corner. (This is the only screen of the mobile app where the icon appears.) Then select My Profile and tap Change Contact Info to edit.
On other screens in the mobile app, tap More > Settings > Profile > Change Contact Info button to add or edit email addresses, phone, and SMS numbers. Go to More > Settings > Change Address to change a physical or mailing address.
While on the Accounts tab, select an account name to access the account details page. Your masked account number will appear immediately under the account name at the top of the screen. Select the visibility icon to the left to reveal the full account number. To mask it again, click the visibility icon or proceed to a different screen. The account number is masked by default when you change screens.
There are two ways to hide an account from view:
Within Online Banking, Wires functionality was moved to the Transfers tab and can be found under both the Transfer Money and Transfer Accounts tabs. If you are not enrolled in the Wires service, you can go here to access the application form. Access the form to send or enroll in Wires if you don’t yet have access. Future functionality will include the ability to request Wires access electronically using DocuSign®.
In the mobile app, scroll to the bottom of the Transfer Money or Transfer Accounts page. Look for Quick Actions, where you will be able to make Wires requests.
This service has been discontinued and the request is no longer available in Digital Banking. However, you can transfer funds electronically on the Transfers tab, or visit a local branch or contact Customer Care for assistance.
General Customer Service: 800–232–8948
Hours Available: Monday through Saturday, 7am - 7pm MT
Online Banking Customer Service: 855-848-2925
Hours Available: Monday – Saturday 7 am – 8 pm MT
Visit a Branch: Use our branch locator to find a location near you
Hours Available: Monday – Friday 9 am – 5 pm MT