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You can easily manage your finances on the go with Vectra Bank’s free Mobile Banking[cite::142::cite] service. It's easy-to-use, simple-to-download[cite::236::cite] and with quick and simple to view account balances, you can deposit checks, transfer funds, look up transactions, and find local branches and ATM locations wherever you are.
It's mobile banking you carry with you wherever you go. To download the Vectra Mobile Banking application directly to your mobile device, search for Vectra Mobile Banking at one of the following locations:
The apps are available in the following app stores:
Must be enrolled in Online Banking to access the Mobile Banking app.
Say goodbye to your passwords. Vectra Bank has made it easy to sign into Mobile Banking with these great features:
Whether you’re transferring funds to your account at another Financial Institution or sending money to a friend that banks with Vectra Bank. You can do it all through the Vectra Bank Mobile Banking App.
Want to view your statements, Notices, and Tax documents in your Mobile Banking App? With the app you have access to:
(This feature is available for Consumer and Business clients on iPhones®, iPads®, Android Smartphones and Android Tablets.)
Manage your payments right from your phone:
Deposit a check anywhere you have mobile phone access, and at no charge.[cite::99::cite],[cite::142::cite] Just snap a picture to submit your deposit.
Notify Vectra Bank of your travel plans online and help prevent your credit or debit card from being blocked while traveling.
Zelle® lets you send, receive, or request money from friends, family, or people you know and trust. If you have a bank account in the U.S. and a U.S. mobile phone number or email address, you can use Zelle[cite::97::cite].
Vectra Bank offers cardholders several digital payment options, so you can enjoy the one that’s right for you:
Move your money between accounts, pay loans and overdraft accounts, reimburse a friend, and even transfer funds to and from accounts at other institutions.
For help with Online or Mobile Banking, please call 800-884-6725.
If you are having technical issues with your phone or have questions about mobile data access or data charges on your phone bill, contact the customer service department of your mobile service provider.
Mobile banking helps promote security by hiding your full account number, timing out your session after inactivity, and using your existing online banking user ID and password, which only you know.
Communication between your device and the bank use a 128–bit Secure Socket Layer (SSL) Encryption.
If your phone is lost or stolen, you should notify your mobile service provider immediately. The mobile app doesn’t store your password. You can always call us at 800-884-6725 to have your login information reset over the phone, or you can change your User ID and Password within Online Banking.
To help protect your accounts or sensitive information when using Mobile or Online Banking, we recommend the following:
Download and launch the mobile application from the Apple, Google Play, or Amazon® app stores, or visit m.vectrabank.com or m.vectrabank.com/biz from your mobile web browser. When prompted, enter your Online Banking User ID and Password. The first time you sign in, you’ll be required to accept the Mobile Banking Service Agreement.
If you are enrolled in Online Banking, you are eligible to use Mobile Banking. All you need is an eligible mobile device with internet access.
Yes, as long as your mobile carrier offers internet service in the country you are visiting and you have already downloaded the app. All roaming, data access, and text charges from your mobile service provider will apply. The Mobile Banking application is only available to download within the U.S., using the U.S. version of the Apple, Google Play, and Amazon app stores.
Sign in to the Mobile Banking app, go to “Settings/Quick Access,” and slide the toggle button to turn on Passcode.
Using a Touch ID supported device, turn on Touch ID on your device by going to “Settings” and selecting “Touch ID & Passcode.” Then, follow the simple steps to save your fingerprint to your device (you’ll also need to set up a device passcode if you haven’t already). Next, sign on to the Mobile Banking app, go to “Settings/Quick Access,” and slide the toggle button to turn on Touch ID.
Enabling Touch ID for mobile banking will grant access and full mobile banking functionality to any person whose fingerprints are saved on your device. We strongly recommend against enabling Touch ID if anyone else has or might gain access to your device and its security password.
Yes, you will always have the option to sign in with your User ID and Password. Just tap “Cancel” when the app asks for your fingerprint.
We have custom apps optimized for iPad®, iPhone®, and Android™ smartphones, as well as Android™ and Kindle Fire™ tablet devices.
Mobile Banking offers a suite of self-service capabilities and we are continuously releasing new features, enhancing the user experience, and helping you manage your finances on the go:
No. There is no charge for the Mobile Banking service; however, ordinary bank fees under other agreements still apply (e.g., fund transfers that results in overdraft charges or applicable Bill Pay fees). Contact your wireless phone service provider regarding data or messaging charges.
Both the mobile web browser application and the downloadable mobile application are free and offer easy and on the go access to your accounts. With mobile web browser, you use the web browser from your mobile phone to access your account information. The mobile applications can be downloaded to your mobile phone or wireless device. These applications provide an experience optimized for iPad®, iPhone®, and Android™
smartphones, as well as Android™ and Kindle Fire™ tablet devices.
Check your mobile device or the applicable app store for notices regarding Mobile Banking version updates. If there is an update available, follow the instructions to download the update.
We regularly release new Mobile Banking features and services that may be available only by updating your mobile app and/or your mobile device’s operating system to the latest version.
Mobile Banking uses the same nicknames that are used in Online Banking. If you want to change them, you will need to sign in to Online Banking and click on the Services menu.
Mobile Check Deposit is a convenient and easy way to deposit checks from your mobile device into one of your eligible accounts. With the Mobile Banking app on your iPhone®, iPad®, Android™ smartphone, or Android™ or Kindle™ Fire tablet device, you can take a photo of your check and easily submit your deposit for processing. Checking, Savings, and Money Market accounts are eligible for Mobile Check Deposit.
You can deposit a check to your eligible accounts by following these simple steps:
Note: A device with a rear facing and auto focus camera is required to use the Mobile Check Deposit service.
After successfully submitting your check, the deposit process will begin. The processing time to complete the deposit may vary.
If we accepted your deposit:
If your deposit is declined, we will email you a notice by the first business day after the day we receive your deposit.
There is no per item fee for Mobile Deposit.
Yes. Mobile Check Deposit Limits are based on length of oldest deposit account relationship.
You can deposit checks payable in U.S. dollars and drawn on a U.S. bank. The following items cannot be deposited using Mobile Check Deposit:
After you successfully submit your deposit, retain the check for 30 days and then securely destroy the check. This allows sufficient time in the event the check needs to be re-deposited.
Yes. Select “Transfers” from the main menu to schedule a transfer to or from your eligible accounts. You can also view your recent and scheduled transfer activity by selecting the “Recent” or “Schedule” tabs.
To transfer funds to a friend’s account or one of your external accounts, you will need to use Online Banking to set up those accounts before they will display as account transfer options in Mobile Banking.
Immediately call Vectra Bank Customer Service at 800-884-6725 to report the unauthorized transfer as soon as you discover or suspect the activity has occurred.
The agreements and rules that govern suspect or actual unauthorized transfers through Online Banking, such as deadlines to report unauthorized transactions, also apply to transfers made through Mobile Banking. Please see your Online Banking Agreement, your Deposit Account Agreement, or your account statements for further information. Also, see any agreements governing the specific affected account (e.g., credit card agreements). Where applicable, those agreement documents include information regarding special rights of consumers, such as rights pertaining to unauthorized transfers from consumer deposit accounts under Regulation E and/or consumer credit accounts under Regulation Z.
Mobile Banking allows you to delete a scheduled transfer, but you cannot edit a pending or scheduled transfer. To delete a transfer, sign in to your Mobile Banking application and follow these steps:
In Online Banking, you can edit and/or delete a scheduled transfer. Once you have signed in to Online Banking:
Transfers between Vectra Bank accounts are immediate, so they cannot be subsequently canceled or edited.
Before you can use Bill Pay in your Mobile Banking app, you must complete the enrollment within Online Banking.