Identity theft occurs when someone wrongfully uses your personal identification to obtain credit, loans, services, even rentals and mortgages in your name.

Despite your best efforts to manage the flow of your personal information or to keep it to yourself, skilled identity thieves may use a variety of methods to gain access to your data.

• Getting information from businesses or other institutions by:
  • stealing records or information while they're on the job
  • bribing an employee who has access to these records
  • hacking these records
  • conning information out of employees
• Stealing your mail, including bank and credit card statements, credit card offers, new checks, and tax information. Rummaging through your trash, the trash of businesses, or public trash dumps in a practice known as “dumpster diving”.
• Obtaining your credit reports by abusing their employer’s authorized access to them, or by posing as a landlord, employer, or someone else who may have a legal right to access your report.
• Stealing your credit or debit card numbers by capturing the information in a data storage device in a practice known as “skimming.” They may swipe your card for an actual purchase, or attach the device to an ATM machine where you may enter or swipe your card.
• Stealing your wallet or purse.
• Using personal information you share on the Internet. Completing a “change of address form” to divert your mail to another location.
• Stealing personal information they find in your home.
• Stealing personal information from you through email or phone by posing as legitimate companies and claiming that you have a problem with your account. This practice is known as “phishing” online, or pretexting by phone.

Millions of Americans become victims of Identity Theft each year. Although the problem continues to grow, there are a number of ways you can protect yourself and prevent the unlawful use of your personal identity. Here are some tips:

• Don’t keep Personal Identification Numbers (PINs} near your checkbook or credit card.
• Shred all papers with confidential information.
• This includes the “pre–approved” credit card offers you receive. A cross-cut shredder is recommended.
• Don’t leave bill payments or letters with personal or financial information in your home mailbox for pick up. Use a standard Post Office mailbox.
• Keep a photocopy of the items in your wallet or purse in a safe location at home. Copy the back and front of all the documents.
• Cancel credit cards you have not used in 6 months. Report lost or stolen credit cards immediately.
• Check bank and credit card statements immediately to ensure there is no fraudulent activity.
• Be particularly careful when giving out your Social Security number. There are only a few instances when this is necessary — applying for credit, preparing tax information and applying for a job.
• Be careful when using ATMs or phone cards to be sure no one is watching you to steal your PIN.
• Be careful about Internet web sites you are using. If ordering merchandise, use only sites with adequate security.
• Be alert to scams. Do not give out personal information to unsolicited calls or mailings. Be suspicious. Ask yourself if the information being shared with you makes sense.
• If it sounds too good to be true, it probably is.
• Review your credit bureau annually. You can do this for free one time a year.
• Keep personal information safe at home, especially if you have roommates or a lot of traffic in your home.
• Be aware of your surroundings. Watch for unusual activity or suspicious individuals.
• Limit the number of credit cards in your wallet or purse in case either is stolen.
• Mark your calendar if you have requested a new credit card or a replacement for expiring cards. This way you will know if the cards arrive.
• When signing credit card slips don’t write personal information such as social security numbers, addresses, etc.
• Memorize your social security number and passwords.
• Don’t carry any more identification than what is needed. This includes birth certificates, social security cards and passports.

One of the most important steps you can take to ensure that you have not become an Identity Theft victim is to check your credit report.

The following are the most crucial steps you should take after becoming a victim of identity theft. For other helpful information, please visit the Resource Center at www.vectrabank.com. Refer to the back cover of this brochure for a list of agencies and important phone numbers you’ll need.

• Contact your Vectra Bank Colorado Branch or the Vectra Bank Loss Prevention Team at 1-888-294-7834 as soon as possible. In the event your account is involved in Identity Theft or any other illegal activity, we have a team of experts available to assist you. Vectra Bank’s Loss Prevention Team will coordinate efforts between you, law enforcement and branch personnel. It is critical that these individuals become involved. They have the expertise to identify what has happened and what action needs to be taken.
  
  
• File a report with your local police or the police in the community where the identity theft took place. Get a copy of the report, or at the very least the number of the report, to submit to your creditors and others that may require proof of the crime.
  
  
• Contact the fraud departments of any one of the three consumer reporting companies to place a fraud alert on your credit report {contact information is available on the back of this brochure). The fraud alert tells creditors to contact you before opening any new accounts or making any changes to your existing accounts. You only need to contact one of the three companies to place an alert. The company you call is required to contact the other two, which will place an alert on their versions of your report too. Once you place the fraud alert in your file, you're entitled to order free copies of your credit reports, and if you ask, only the last four digits of your Social Security number will appear on your credit reports.
  
  
• Contact all credit card companies, creditors, banks and financial institutions.
  
  
  • Request that those accounts be processed as “Account Closed at Consumer’s Request.”
  • Get replacement cards with new account numbers. Change All Personal Identification Numbers (PINS). Stop payments on any checks that are suspect. Change any passwords on accounts. Do not use the old password, mother’s maiden name, birth date or any portion of your Social Security number, or other easily obtained passwords. Follow up all telephone contacts with a written confirmation.
  • If you have had checks stolen or bank accounts set up by an identity thief, inform the verification companies that you are an identity theft victim.
    
    
• Contact the Federal Trade Commission The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations.
  
  
• Contact Check Verification Companies
  
  
  • If you have had checks stolen or bank accounts set up by an identity thief. Inform the verification companies that you are an identity theft victim.
    
    
• Contact Utility and Services Provider Companies
  
  
  • Alert each company or service provider of the theft of your identity and inform them that attempts may be made to open new services using your personal information.
  • Request that any new requests for service be confirmed with you and provide a telephone number and address. Keep a copy of all of the requests.
    
    
• Contact Your Local Post Office
  
  
  • Notify your local Postal Inspector if you suspect an identity thief has filed a change of address with the post office for your address or has used the mail to commit fraud.
  • Notify the local Post Office to forward all mail in your name to your address.
  • Confirm all telephone conversations in writing

Keep complete records

• Keep detailed notes and records of all telephone conversations with credit reporting agencies, creditors and collection agencies as well as a record of the time spent and any expenses you incurred. This will be helpful in case you can request restitution in a later judgment against the thief.

• Ask them to inform you of the names, addresses and telephone numbers of any credit grantor with whom fraudulent accounts have been opened.
• Request that these inquires be deleted from your report.
• Request that all applications for credit be confirmed by telephone AND in writing.
• Request a copy of your credit report every few months to monitor the activity under your name and Social Security number.

• If an identity thief has your Social Security number they can use it to request loans, apply for jobs and apply for government benefits. Alerting the Social Security Administration can help stop the thief.