IMPORTANT: Vectra Bank will be making security upgrades to our digital systems on Tuesday, June 23, 2020. To see how you can be prepared for this update, please click here. Thank you Vectra Bank.
IMPORTANT SECURITY MESSAGES[cite::134::cite]
At Vectra Bank we want to be proactive in communicating possible security concerns and other important security messages.
IMPORTANT SECURITY MESSAGES[cite::134::cite]
At Vectra Bank we want to be proactive in communicating possible security concerns and other important security messages. Please see below for our recent security messages.
Information Related to COVID-19
Your health and safety are important to us. Please visit our COVID-19 page for additional information, resources and updates.
Web Browser and Operating System Compatibility Notification
As part of our ongoing commitment to ensure we maintain the highest levels of safety and security of our customer information, Zions Bancorporation and our affiliate brands will be conducting a security upgrade to our encryption requirements for all our online services. This upgrade is being done in order to maintain the highest level of data security and to align with industry best practices. It is expected that this upgrade will impact some older browser and operating systems for some of our users. It is expected to impact all our digital systems, including our banking websites, online and mobile banking applications, along with other consumer and business banking tools. The security upgrade is being planned for the end of June 2020. Once the upgrade has been completed, affected users will no longer be able to access any of our systems until a corrective action is taken as described below.
Is my system impacted by the upgrade?
To prepare for this change, please ensure that the operating systems and browsers you use do not appear on this list below of incompatible configurations. If your system is not listed, your access should remain consistent during this migration.
| Operating System | Browser Version |
|---|---|
| Apple iOS Mobile 6.1 | Safari Mobile 6.0 |
| Apple iOS Mobile 7.1 | Safari Mobile 7.0, Chrome Mobile 36.0 |
| Apple iOS 8.4 | Safari 8.0 |
| OS X 10.9 | Safari 7.0.2 |
| OS X 10.10 | Safari 8.0, 8.0.5, 8.0.6, 8.0.7, 8.0.8 |
| Windows 7 | Microsoft Internet Explorer 11 or Older |
| Windows 8.1 | Microsoft Internet Explorer 11 or Older |
| Windows Phone 8.1 | Microsoft Internet Explorer 11 or Older |
What can I do to avoid an interruption in my service?
As with all technology services, it is always recommended that you upgrade your computer software as soon as possible to the latest version available. Remaining on outdated software can have major impacts to your online security. Continuing to use an operating system or browser that is no longer supported by its developers exposes you and your device to significant number of risks and vulnerabilities, since your device no longer receives regular updates and security patches that help protect you from malware. Any personal information and other data you share over the internet and store on your computer can be at risk.
Recommendation for Windows Users:
- Upgrading to Windows 10 will enable Internet Explorer 11 as a viable solution
- Chrome and Firefox both offer compatible versions that will run on older operation systems
Recommendation for Mac Users:
- Chrome and Firefox both offer compatible versions that will run on older operating systems
Who can I contact if I have questions or problems?
Our customer care center is ready and willing to help assist anyone who is having a problem accessing our digital services. Our care center is available toll free at 800-232-8948, Monday through Saturday (closed Sunday), 7:00am to 7:00pm (MT).
Decrease Federal Funds Rate
On Wednesday, October 30, 2019 the Federal Open Market Committee (FOMC), announced the decision to decrease the target range for the federal funds rate to 1.50–1.75 percent. This change is effective immediately. Therefore, Vectra will decrease Prime by 0.25% to 4.75%.
Online Travel Notifications
There are enough stresses when traveling—make sure paying with your card isn’t one of them! Let us know before an international trip so your card is ready for use when and where you are.
It’s easy!
Once logged into Online Banking, please visit: Services > Card Services > Debit/Credit Card Travel Notification. Simply enter your travel dates and you’re all set!
Or call Online Banking: 1–800–884–6725 Mon – Sat, 7am – 8pm MST
Don’t give out personal information to unsolicited emails or phone calls.
In light of the recent security breaches, we’ve all been hearing about, Vectra would like to remind you to never give out personal information such as passwords or PIN #s to unsolicited emails, phone calls, online chats or surveys.
Do not trust unsolicited emails, even if they seem to come from a reputable company like your bank, credit card company, Facebook or LinkedIn.
Do not click on any of the links. If you receive a suspicious phone call or email, do not respond to the caller or sender. Go to the company’s website (do not use the link in the email) and call the company back directly to verify the request.
We recommend that all customers follow these fraud prevention services and tips, whether or not they have ever been affected by a data breach:
- Mobile Card Fraud Alerts[cite::131::cite]:receive and respond to a text message on your mobile phone when a potentially fraudulent transaction occurs on your account. Text back “Y” or “N” to validate the purchase. Register online.
- Card Alerts[cite::232::cite]: receive one–way text notifications based on certain purchases and criteria you select. This can be done by logging in to Online Banking, clicking the “Services” tab and selecting “Purchase Alerts.”
- Download IBM’s® Security Trusteer Rapport™ security software that can help protect the security of your computer. Click here to learn more about the software and how to download it directly from IBM.
- Review your credit reports regularly by visiting annualcreditreport.com.
- Review your account statements regularly and immediately report any unauthorized or unrecognized activity.
- Cases of identity theft should be reported to law enforcement or the Federal Trade Commission.
Vectra Bank is taking appropriate steps to help mitigate potential fraud. Helping you to protect your sensitive information is a priority at Vectra Bank. If you have any questions, or if we can be of help to you in any way, please call 1–800–232–8948 or visit your nearest Vectra branch.
For More Security Tips Please Visit: The Identity Theft Page
REACH OUT TO A BANKER
Your Vectra Bank Business Bankers are available to answer your questions and help with all of your financial needs. Please give us a call at 844–210–3602, visit a branch near you or complete the form below.