Terms and Conditions

The Online Banking Terms and Conditions (the "Agreement") are organized into two sections, I. General Online Banking Service Terms and Conditions and II. Bill Payment Terms and Conditions. Some or all of this agreement may apply depending on the particular service(s) you have established and are using. All of the provisions in Section "I" apply in conjunction with the provisions discussed below for our Bill Payment Service.

SCOPE OF SERVICE
Vectra Bank Colorado Online Banking Services includes each of the following products: Internet Banking, Internet Bill Payment, PC Banking and PC Banking Bill Payment. We will refer to all of these four products collectively as Online Banking Services. These terms and conditions govern all Online Banking Services. Where applicable, we will indicate differences between the various products. If no difference is noted, please apply the provisions to all of the products covered.

Our Online Banking Service enables you to access your qualifying accounts with us. We will tell you which types of accounts qualify for online access. You can obtain information that we make available about your qualifying accounts, and obtain other services or perform other transactions that we authorize. In addition, someone you have authorized by giving them your security codes or other means of access (even if that person exceeds your authority) may obtain information that we make available about your qualifying accounts, and obtain other services or perform other transactions that we authorize. If you wish to make payments, you must designate a checking account with us as a "Bill Payment Account" and the applicable portions of this agreement will govern the transactions.

I. GENERAL ONLINE BANKING SERVICE TERMS AND CONDITIONS
This agreement states the terms and conditions that apply when you establish online access to qualifying Vectra Bank Colorado account(s), transfer funds and/or enroll in our Bill Payment Service. These terms and conditions are in addition to those that apply to any accounts you have with us or any other services you obtain from us. You must also follow all of our instructions and procedures applicable to the services covered by this agreement. The first time you access your Vectra Bank Colorado account(s) through our Online Banking Service, you agree to be bound by all of the terms and conditions of this agreement. In addition, you acknowledge your receipt and understanding of this agreement, and reconfirm your agreement to the Important Information About Your Vectra Bank Colorado Accounts and Personal Account Terms you received when you opened your deposit account.

"You" and "your" mean each owner of any online-enabled account(s) with us and each person who uses or is authorized to use any security codes or other means of access we establish or approve. This agreement may be individual or joint. "We", "us" and "our" mean Vectra Bank Colorado, Denver, Colorado, or its authorized service provider. "Online Banking Services" includes all services described in this agreement that you establish. If you "online-enable" your account(s), you can get information and perform transactions online that we make available for your qualifying accounts, by use of a personal computer and modem and/or other means we authorize or allow.

"Online Banking" refers to Internet Banking and PC Banking which allow you to transfer funds, review your accounts and perform other transactions that we authorize. The term "Bill Payment Service" includes Internet Bill Payment and PC Banking Bill Payment and means our service that allows you to make payments online. The term "merchant" means any business, company, individual or other third party that we agree to establish as a payee for you including Vectra Bank Colorado when you are making payments to us.

ACCESSING YOUR VECTRA BANK COLORADO ACCOUNTS
There are 2 different methods to establish online access to your Vectra Bank Colorado accounts. The first method is through the Internet, your qualified web browser and our web site at www.vectrabankcolorado.com. Access through this method requires a User Name and Password. To access your account(s) through the Internet, you must have an eligible Vectra Bank Colorado account, enroll in the Online Banking Service and have an established Internet email address. In addition, you must have the required Internet secure browser software as defined by us.

The second method to access your online accounts is through the following software packages: Microsoft Money, Quickbooks or Quicken. To access your Vectra Bank Colorado accounts using this software, you will need to use a Personal Identification Number (PIN) that will be mailed to you after you have enrolled.

We collectively refer to the User Name and Password ("method 1") and the PIN ("method 2") as "security codes" throughout this agreement. Sending electronic mail ("email") through the Internet is a way to communicate with us. You may use email to ask general questions and to provide feedback to us. However, you can not use email to initiate transactions on your account.

Vectra Bank Colorado may, from time to time, offer and introduce new Online Banking Services. We will notify you of the existence of these new products and services. By using these when they become available, you agree to be bound by the terms and conditions, which you will receive, concerning these services.

SECURITY CODES
To access your Online Banking accounts, you must use the security codes or other means of access we establish or provide for you. Keep your security codes confidential to prevent unauthorized access to your accounts. Anyone to whom you give your security codes or other means of access will have full access to your accounts even if you attempt to limit that person's authority. Additionally, that person will have full access to any other of your accounts that are accessible by security codes, even if those accounts are in your name only or in your name with another person(s).

TRANSFERS
A transfer initiated through our Internet Banking product before 3:00 p.m. (Mountain Time) on a business day is posted to your account the same day and available the next business day. However, a transfer initiated through our PC Banking product before 6:00 p.m. (Mountain Time) on a business day is posted to your account the same day and available the next business day. All transfers completed after these cut-off times or not on a business day will be posted on the next business day. Our business days are Monday through Friday, excluding all federal legal holidays.

If your account has insufficient funds to complete all fund transfers (including ATM withdrawals, preauthorized transactions, Online Banking transfers and/or Bill Payments, etc.) for a given business day, then certain electronic fund transfers involving currency disbursement, like ATM withdrawals, will have priority and be processed first. Electronic fund transfers initiated through Vectra Bank Colorado Online Banking may result in an overdraft of your account and may, at our discretion, be canceled. In addition, you will be charged any overdraft fees that apply to your account.

AVAILABILITY OF INFORMATION
Vectra Bank Colorado will not provide any receipt or documentation of the transfer other than the regular account statement. Information you obtain about your accounts using our Online Banking Service may not reflect transactions that have not yet been posted to your accounts. You should keep that in mind when you perform transactions on the basis of such information. Our Online Banking Service is generally available 24 hours a day, 7 days a week. However, we only process transactions and update information on business days. Our business days are Monday through Friday. Holidays are not included. And any items posted to your account after our cut-off time (3:00 p.m. Mountain Time for Internet Banking or 6:00 p.m. Mountain Time for PC Banking) or not on a business day will be considered received on the next business day.

FEES
There are no fees to access your accounts through our Online Banking Services in addition to those applicable to your account type and activity. Fees for Bill Payment are disclosed later in this agreement ("Schedule of Service Fees"). However, the fees described in the applicable account agreements, may apply to products and services purchased online.

CHANGING TERMS AND TERMINATING THIS SERVICE
Vectra Bank Colorado has the right to terminate this agreement at any time, and if we do so, we may also terminate other Online Banking Services. We will ordinarily send you notice of any termination, but we are not required to unless applicable law requires such notice.

We also have the right to make changes in this agreement at any time. We will comply with any notice requirements under applicable law for such changes. If applicable law does not specify any notice requirements for the change, we will decide what kind of notice (if any) we will give you and the method of providing any such notice.

You may terminate this agreement at any time by notifying us in a signed paper writing. If you terminate this agreement, we may also terminate other Online Banking Services. If you use the Internet Banking and/or Internet Bill Payment products and do not access your accounts via either of these services for any six (6) month period, your service will be disconnected without notice. This is not applicable to the PC Banking or PC Banking Bill Payment products.

JOINT ACCOUNTS
If any of the accounts you can access through our Online Banking Service is joint, each of you is jointly and severally obligated under this agreement. Each of you to whom we issue security codes may, acting alone, obtain information, terminate this agreement, allow one or more other persons to access your accounts if you provide them with your security codes, or otherwise transact business, take actions or perform under this document. We are not required to obtain the consent of, or notify any other of you.

Each of you individually releases us from any liability and agrees not to make any claim or bring any action against us for honoring or allowing any access actions or transactions where the person performing the access action or transaction is one of you or is otherwise authorized to access qualifying accounts. Each of you agrees to indemnify us and hold us harmless from and against any and all liability (including but not limited to reasonable attorney fees) arising from any such claims or actions.

NOTICES AND COMMUNICATIONS
Except as otherwise provided in these terms and conditions, all notices required to be sent to you will be effective when we:

• mail or deliver them to the last known address that we have for you in our records, or
• make the notices available to you through our Online Banking Service, or
• send the notice to the last known email address we have for you in our records.

Notice to one joint account owner or Online Banking Service customer will be effective for all of you. You agree that we may send or provide by electronic communication any notice, communication, or disclosure required to be provided orally or in writing to you. We may require written paper confirmation from you of any electronic communication that these terms and conditions permit you to make to us.

INTERNET SECURITY
For your protection, Vectra Bank Colorado's Internet server requires you to use a forms-capable browser such as Netscape Navigator or Microsoft Internet Explorer if you are accessing your online account(s) through our Internet Banking product. When your browser communicates with our server, the information is encrypted for security while traveling over the Internet.

We use unique security codes that will serve as your identification when using our online account information services. The security codes can be changed at your convenience. Together, these unique pieces of information provide online protection and enable account information to be viewed quickly, easily and safely.

To further protect your security, Vectra Bank Colorado does not transmit the last three digits of your account number over the Internet. As a result, all account numbers will appear like "001-0000xx-x." You agree not to give or make available your security codes to any unauthorized individuals. You are responsible for all bill payments you authorize using the service. If you permit other persons to use your security codes, you are responsible for any transactions they authorize from your deposit account. Please keep your security codes in a secure place. If you feel either may have been lost or compromised, please notify Vectra Bank Colorado Online Banking Customer Support immediately at 1-800-884-6725.

RECORDING
You agree that we may tape record any telephone conversations you have with us regarding the services covered by this agreement. However, we are not obligated to do so and may choose not to in our sole discretion.

LAW THAT APPLIES
Regardless of where you live or work or where you access Vectra Bank Colorado Online Banking Services, this agreement is subject to the internal law of the State of Colorado and the federal law of the United States of America. If any of the terms or conditions cannot be legally enforced, they will be considered changed to the extent necessary to comply with applicable law.

II. BILL PAYMENT SERVICE TERMS AND CONDITIONS
The following sections of the agreement as well as those listed before state the terms and conditions that apply specifically to your Internet Bill Payment and PC Banking Bill Payment accounts. These terms and conditions are in addition to those that apply to any accounts you have with us or any other services you obtain from us. You must also follow all of our instructions and procedures applicable to the services covered by this agreement.

PAYMENT PROCESS
By providing Vectra Bank Colorado with the names and account information of those merchants you wish to pay, you authorize us or our authorized service provider to follow the payment instructions received through the payment system. When we receive a request for payment, you authorize us to debit your payment account and remit funds on your behalf. The payment will arrive as close to the business day designated by you as reasonably possible.

While it is anticipated that most transactions will be processed 4 business days before your selected payment date, there may be circumstances beyond our control that delay the payment. Delays in handling and posting payments by slow responding companies may add a day or so to the time needed to process your payment.

For this reason, it is necessary that all scheduled payment dates selected by you be no less than 5 business days before the actual due date for that payment. For example, the payment should be entered no later than Monday by 6:00 p.m. Mountain Time (cut-off time), for a payment to arrive on Friday. Payment requests that are entered after the cut-off time or not on a business day will be considered entered on the next business day.

PAYMENT PROCESSING AND CANCELLATION
A bill payment is a "Pending Payment" at the time you enter the payment request. The payment is "In Process" at the cut-off time on the fourth business day prior to the scheduled payment date. And finally, a bill payment is considered "Completed" on the business day you selected as the payment date.

You may cancel or edit any pending payment (including recurring bill payments) by following the directions within the Bill Payment screens. There is no charge for canceling or editing a pending payment. We may not have a reasonable opportunity to process any stop payment or cancellation order given after a payment is in process. And it is not possible to stop or cancel a payment that is completed.

If you desire to cancel or stop any payment that is in process, you must call Online Banking Customer Support at 1-800-884-6725. Although we will make every effort to accommodate your request, we have no liability for failing to do so. Stop payment requests will be accepted only if we have a reasonable opportunity to process the request. If you call, we may also require you to present your request in writing within 14 days after you call. The charge for each stop payment order requested while the payment is in process, will be the charge shown in the Schedule of Service Fees section of this agreement.

OUR LIABILITY
We will use our best efforts to make all your payments properly. However, Vectra Bank Colorado will incur no liability if we are unable to complete any payment initiated by you through the service because of any of the following circumstances:

1. If, through no fault of ours, your payment account does not contain sufficient funds to complete the payment or would exceed the credit limit of your overdraft protection;
2. The bill payment processing center is not working properly and you know or have been advised by us of the malfunction before you execute the transaction;
3. The merchant mishandles or delays a payment sent by us;
4. You have not provided the correct names, phone numbers, or account information for those merchants you wish to pay;
5. Circumstances beyond our control (such as but not limited to fire, flood, or interference from an outside force) prevent the proper execution of the transaction and we have taken reasonable precautions to avoid those circumstances.

You also agree not to hold us responsible for any loss, property damage or bodily injury, whether caused by us or the equipment, software or Internet access providers or any agent or subcontractor of any these. In addition, we will not be responsible for any direct, indirect, special or consequential, economic or other damages arising in any way out of the installation, use or maintenance of the equipment or software.

Provided none of these exceptions are applicable and we cause an incorrect amount of funds to be debited from your payment account or cause your funds to be directed to a merchant that does not comply with your payment instructions, we will be responsible for correcting the error.

If you properly followed the procedures described in this agreement, and we fail to send a payment according to the instructions received, we will be responsible for all late charges. But, in any other event, (e.g., choosing a payment date that is not at least 5 business days before the due date stated on your invoice), the risk of incurring and the responsibility for paying any late charge or penalty is yours. In addition, you agree that Vectra Bank Colorado reserves the right to obtain financial information regarding your account from a merchant or financial institution to resolve payment-posting problems.

PROHIBITED PAYMENTS
The following payment types are prohibited through the Bill Payment Service:

1. Tax Payments
2. Court Ordered Payments
3. Payments to Merchants Outside of the United States

We reserve the right to refuse to pay any person or entity you may direct a payment to and are obligated to notify you promptly of such action. This notification is not required if you attempt to make a prohibited payment indicated above.

YOUR LIABILITY FOR UNAUTHORIZED TRANSFERS
If you notify us within 2 business days after you discover any or all of your security codes have been lost or stolen, and your security code(s) is/are used without your permission, you are liable for no more than $50. If you fail to notify us within 2 business days, and we can prove that we could have prevented the unauthorized use of your security codes had you notified us, you could be liable for as much as $500. It is your responsibility to notify us at once if your monthly statement contains unauthorized transfers. If you do not notify us within 60 days after receipt of your statement, you may lose any amount transferred without your authorization if we can prove that the activity could have been stopped with timely notification. If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.

ERRORS AND QUESTIONS
In case of errors and questions about your electronic transfers or payments, you should:

1. Telephone us at 1-800-884-6725 during normal Online Banking Customer Support hours.
2. Write to us as soon as you can at:
   Vectra Bank Colorado Online Banking Customer Support
   Department 825-C P.O. Box 30709
   Salt Lake City, Utah 84130-9960

If you believe that your statement is wrong or you need more information about a bill payment listed on the statement, we must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. You must:

1. Provide your name and deposit account number.
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.

If you tell us verbally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your payment account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your payment account.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. We may revoke any provisional credit provided to you if we find no error.

DISPUTES
In the event a dispute arises regarding the service, you and we agree to resolve the dispute according to the terms of this agreement. The Important Information About Your Vectra Bank Colorado Accounts and Personal Account Terms that govern the payment account are included here and made part of this agreement. This includes but is not limited to the requirement to use arbitration to settle any dispute. You agree that this agreement is the complete and exclusive statement of the agreement between you and Vectra Bank Colorado. You also agree that it supersedes any proposal or prior agreement, oral or written, as well as any other communications between you and us relating to the content of this agreement. If there is a conflict between information provided by an employee of Vectra Bank Colorado or our authorized service provider and the terms of this agreement, the terms of this agreement will control.

IN THE EVENT A TRANSACTION IS RETURNED
By using the service, you are requesting us to make payments for you from your payment account. If we are unable to complete the transaction for any reason associated with your payment account (for example, there are not sufficient funds to cover the payment), the transaction may not be completed. However, you will receive a return notice from Vectra Bank Colorado and agree to pay any fee associated with the returned item.

ADDRESS OR BANKING CHANGES
You agree to notify the Online Banking Customer Support in writing of any address change. Additionally, you agree to notify the Online Banking Customer Support in writing at least 10 business days in advance of any change in your payment account, or in your banking status. Send these notices to Vectra Bank Colorado Online Banking Customer Support, Department 825-C, P.O. Box 30709, Salt Lake City, UT 84130-9960.

SCHEDULE OF SERVICE FEES

• Consumer Bill Payment Services Billing FeeÞÞÞ.$4.95 (includes 20 bill payments per month, additional bill payments are $0.50 per bill). This fee will be charged regardless of whether the Bill Payment Service was used during the billing cycle.
• Business Bill Payment Services Billing FeeÞÞÞ...$9.95 (includes 20 bill payments per month, additional bill payments are $0.50 per bill). This fee will be charged regardless of whether the Bill Payment Service was used during the billing cycle.

You agree to pay these charges and authorize us to debit your payment account for these amounts and any additional charges that may be incurred by you. Standard deposit account fees will continue to apply. You are responsible for all telephone access fees or Internet service fees that may be assessed by your service provider. All fees are subject to change.

INFORMATION AUTHORIZATION
Through your enrollment in the Bill Payment Service, you agree that we reserve the right to request a review of your credit rating at our own expense through an authorized bureau.

ASSIGNMENT
You may not assign this agreement to any other party. We may assign this agreement to any future, directly or indirectly, affiliated company. We may also assign or delegate certain of our rights and responsibilities under this agreement to independent contractors or other third parties.

NO WAIVER
Vectra Bank Colorado shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by us. No delay or omission on the part of us in exercising any rights or remedies will operate as a waiver of those rights or remedies or any others. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions.

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