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Terms and Conditions
The Online Banking Terms and Conditions (the "Agreement")
are organized into two sections, I. General Online Banking Service
Terms and Conditions and II. Bill Payment Terms and Conditions.
Some or all of this agreement may apply depending on the particular
service(s) you have established and are using. All of the provisions
in Section "I" apply in conjunction with the provisions discussed below
for our Bill Payment Service.
SCOPE OF SERVICE
Vectra Bank Colorado Online Banking Services includes each of the following
products: Internet Banking, Internet Bill Payment, PC Banking and PC
Banking Bill Payment. We will refer to all of these four products collectively
as Online Banking Services. These terms and conditions govern all Online
Banking Services. Where applicable, we will indicate differences between
the various products. If no difference is noted, please apply the provisions
to all of the products covered.
Our Online Banking Service enables you to access your
qualifying accounts with us. We will tell you which types of accounts
qualify for online access. You can obtain information that we make available
about your qualifying accounts, and obtain other services or perform
other transactions that we authorize. In addition, someone you have
authorized by giving them your security codes or other means of access
(even if that person exceeds your authority) may obtain information
that we make available about your qualifying accounts, and obtain other
services or perform other transactions that we authorize. If you wish
to make payments, you must designate a checking account with us as a
"Bill Payment Account" and the applicable portions of this agreement
will govern the transactions.
I. GENERAL ONLINE BANKING SERVICE
TERMS AND CONDITIONS
This agreement states the terms and conditions that apply when you establish
online access to qualifying Vectra Bank Colorado account(s), transfer
funds and/or enroll in our Bill Payment Service. These terms and conditions
are in addition to those that apply to any accounts you have with us
or any other services you obtain from us. You must also follow all of
our instructions and procedures applicable to the services covered by
this agreement. The first time you access your Vectra Bank Colorado
account(s) through our Online Banking Service, you agree to be bound
by all of the terms and conditions of this agreement. In addition, you
acknowledge your receipt and understanding of this agreement, and reconfirm
your agreement to the Important Information About Your Vectra Bank
Colorado Accounts and Personal Account Terms you received
when you opened your deposit account.
"You" and "your" mean each owner of any online-enabled
account(s) with us and each person who uses or is authorized to use
any security codes or other means of access we establish or approve.
This agreement may be individual or joint. "We", "us" and "our" mean
Vectra Bank Colorado, Denver, Colorado, or its authorized service provider.
"Online Banking Services" includes all services described in this agreement
that you establish. If you "online-enable" your account(s), you can
get information and perform transactions online that we make available
for your qualifying accounts, by use of a personal computer and modem
and/or other means we authorize or allow.
"Online Banking" refers to Internet Banking and PC
Banking which allow you to transfer funds, review your accounts and
perform other transactions that we authorize. The term "Bill Payment
Service" includes Internet Bill Payment and PC Banking Bill Payment
and means our service that allows you to make payments online. The term
"merchant" means any business, company, individual or other third party
that we agree to establish as a payee for you including Vectra Bank
Colorado when you are making payments to us.
ACCESSING YOUR VECTRA BANK COLORADO
ACCOUNTS
There are 2 different methods to establish online access to your Vectra
Bank Colorado accounts. The first method is through the Internet, your
qualified web browser and our web site at www.vectrabankcolorado.com.
Access through this method requires a User Name and Password. To access
your account(s) through the Internet, you must have an eligible Vectra
Bank Colorado account, enroll in the Online Banking Service and have
an established Internet email address. In addition, you must have the
required Internet secure browser software as defined by us.
The second method to access your online accounts is
through the following software packages: Microsoft Money, Quickbooks
or Quicken. To access your Vectra Bank Colorado accounts using this
software, you will need to use a Personal Identification Number (PIN)
that will be mailed to you after you have enrolled.
We collectively refer to the User Name and Password
("method 1") and the PIN ("method 2") as "security codes" throughout
this agreement. Sending electronic mail ("email") through the Internet
is a way to communicate with us. You may use email to ask general questions
and to provide feedback to us. However, you can not use email to initiate
transactions on your account.
Vectra Bank Colorado may, from time to time, offer
and introduce new Online Banking Services. We will notify you of the
existence of these new products and services. By using these when they
become available, you agree to be bound by the terms and conditions,
which you will receive, concerning these services.
SECURITY CODES
To access your Online Banking accounts, you must use the security codes
or other means of access we establish or provide for you. Keep your
security codes confidential to prevent unauthorized access to your accounts.
Anyone to whom you give your security codes or other means of access
will have full access to your accounts even if you attempt to limit
that person's authority. Additionally, that person will have full access
to any other of your accounts that are accessible by security codes,
even if those accounts are in your name only or in your name with another
person(s).
TRANSFERS
A transfer initiated through our Internet
Banking product before 3:00 p.m. (Mountain Time) on a business day
is posted to your account the same day and available the next business
day. However, a transfer initiated through our PC
Banking product before 6:00 p.m. (Mountain Time) on a business day
is posted to your account the same day and available the next business
day. All transfers completed after these cut-off times or not on a business
day will be posted on the next business day. Our business days are Monday
through Friday, excluding all federal legal holidays.
If your account has insufficient funds to complete
all fund transfers (including ATM withdrawals, preauthorized transactions,
Online Banking transfers and/or Bill Payments, etc.) for a given business
day, then certain electronic fund transfers involving currency disbursement,
like ATM withdrawals, will have priority and be processed first. Electronic
fund transfers initiated through Vectra Bank Colorado Online Banking
may result in an overdraft of your account and may, at our discretion,
be canceled. In addition, you will be charged any overdraft fees that
apply to your account.
AVAILABILITY OF INFORMATION
Vectra Bank Colorado will not provide any receipt or documentation of
the transfer other than the regular account statement. Information you
obtain about your accounts using our Online Banking Service may not
reflect transactions that have not yet been posted to your accounts.
You should keep that in mind when you perform transactions on the basis
of such information. Our Online Banking Service is generally available
24 hours a day, 7 days a week. However, we only process transactions
and update information on business days. Our business days are Monday
through Friday. Holidays are not included. And any items posted to your
account after our cut-off time (3:00 p.m. Mountain Time for Internet
Banking or 6:00 p.m. Mountain Time for PC
Banking) or not on a business day will be considered received on
the next business day.
FEES
There are no fees to access your accounts through our Online Banking
Services in addition to those applicable to your account type and activity.
Fees for Bill Payment are disclosed later in this agreement ("Schedule
of Service Fees"). However, the fees described in the applicable account
agreements, may apply to products and services purchased online.
CHANGING TERMS AND TERMINATING
THIS SERVICE
Vectra Bank Colorado has the right to terminate this agreement at any
time, and if we do so, we may also terminate other Online Banking Services.
We will ordinarily send you notice of any termination, but we are not
required to unless applicable law requires such notice.
We also have the right to make changes in this agreement
at any time. We will comply with any notice requirements under applicable
law for such changes. If applicable law does not specify any notice
requirements for the change, we will decide what kind of notice (if
any) we will give you and the method of providing any such notice.
You may terminate this agreement at any time by notifying
us in a signed paper writing. If you terminate this agreement, we may
also terminate other Online Banking Services. If you use the Internet
Banking and/or Internet Bill Payment products and do not access your
accounts via either of these services for any six (6) month period,
your service will be disconnected without notice. This is not applicable
to the PC Banking or PC Banking Bill Payment products.
JOINT ACCOUNTS
If any of the accounts you can access through our Online Banking Service
is joint, each of you is jointly and severally obligated under this
agreement. Each of you to whom we issue security codes may, acting alone,
obtain information, terminate this agreement, allow one or more other
persons to access your accounts if you provide them with your security
codes, or otherwise transact business, take actions or perform under
this document. We are not required to obtain the consent of, or notify
any other of you.
Each of you individually releases us from any liability
and agrees not to make any claim or bring any action against us for
honoring or allowing any access actions or transactions where the person
performing the access action or transaction is one of you or is otherwise
authorized to access qualifying accounts. Each of you agrees to indemnify
us and hold us harmless from and against any and all liability (including
but not limited to reasonable attorney fees) arising from any such claims
or actions.
NOTICES AND COMMUNICATIONS
Except as otherwise provided in these terms and conditions, all notices
required to be sent to you will be effective when we:
- mail or deliver them to the last known address
that we have for you in our records, or
- make the notices available to you through our Online
Banking Service, or
- send the notice to the last known email address
we have for you in our records.
Notice to one joint account owner or Online Banking
Service customer will be effective for all of you. You agree that we
may send or provide by electronic communication any notice, communication,
or disclosure required to be provided orally or in writing to you. We
may require written paper confirmation from you of any electronic communication
that these terms and conditions permit you to make to us.
INTERNET SECURITY
For your protection, Vectra Bank Colorado's Internet server requires
you to use a forms-capable browser such as Netscape Navigator or Microsoft
Internet Explorer if you are accessing your online account(s) through
our Internet Banking product. When your browser communicates with our
server, the information is encrypted for security while traveling over
the Internet.
We use unique security codes that will serve as your
identification when using our online account information services. The
security codes can be changed at your convenience. Together, these unique
pieces of information provide online protection and enable account information
to be viewed quickly, easily and safely.
To further protect your security, Vectra Bank Colorado
does not transmit the last three digits of your account number over
the Internet. As a result, all account numbers will appear like "001-0000xx-x."
You agree not to give or make available your security codes to any unauthorized
individuals. You are responsible for all bill payments you authorize
using the service. If you permit other persons to use your security
codes, you are responsible for any transactions they authorize from
your deposit account. Please keep your security codes in a secure place.
If you feel either may have been lost or compromised, please notify
Vectra Bank Colorado Online Banking Customer Support immediately at
1-800-884-6725.
RECORDING
You agree that we may tape record any telephone conversations you have
with us regarding the services covered by this agreement. However, we
are not obligated to do so and may choose not to in our sole discretion.
LAW THAT APPLIES
Regardless of where you live or work or where you access Vectra Bank
Colorado Online Banking Services, this agreement is subject to the internal
law of the State of Colorado and the federal law of the United States
of America. If any of the terms or conditions cannot be legally enforced,
they will be considered changed to the extent necessary to comply with
applicable law.
II. BILL PAYMENT SERVICE TERMS
AND CONDITIONS
The following sections of the agreement as well as those listed before
state the terms and conditions that apply specifically to your Internet
Bill Payment and PC Banking Bill Payment accounts. These terms and conditions
are in addition to those that apply to any accounts you have with us
or any other services you obtain from us. You must also follow all of
our instructions and procedures applicable to the services covered by
this agreement.
PAYMENT PROCESS
By providing Vectra Bank Colorado with the names and account information
of those merchants you wish to pay, you authorize us or our authorized
service provider to follow the payment instructions received through
the payment system. When we receive a request for payment, you authorize
us to debit your payment account and remit funds on your behalf. The
payment will arrive as close to the business day designated by you as
reasonably possible.
While it is anticipated that most transactions will
be processed 4 business days before your selected payment date, there
may be circumstances beyond our control that delay the payment. Delays
in handling and posting payments by slow responding companies may add
a day or so to the time needed to process your payment.
For this reason, it is necessary that all scheduled
payment dates selected by you be no less than 5 business days before
the actual due date for that payment. For example, the payment should
be entered no later than Monday by 6:00 p.m. Mountain Time (cut-off
time), for a payment to arrive on Friday. Payment requests that are
entered after the cut-off time or not on a business day will be considered
entered on the next business day.
PAYMENT PROCESSING AND CANCELLATION
A bill payment is a "Pending Payment" at the time you enter the payment
request. The payment is "In Process" at the cut-off time on the fourth
business day prior to the scheduled payment date. And finally, a bill
payment is considered "Completed" on the business day you selected as
the payment date.
You may cancel or edit any pending payment (including
recurring bill payments) by following the directions within the Bill
Payment screens. There is no charge for canceling or editing a pending
payment. We may not have a reasonable opportunity to process any stop
payment or cancellation order given after a payment is in process. And
it is not possible to stop or cancel a payment that is completed.
If you desire to cancel or stop any payment that is
in process, you must call Online Banking Customer Support at 1-800-884-6725.
Although we will make every effort to accommodate your request, we have
no liability for failing to do so. Stop payment requests will be accepted
only if we have a reasonable opportunity to process the request. If
you call, we may also require you to present your request in writing
within 14 days after you call. The charge for each stop payment order
requested while the payment is in process, will be the charge shown
in the Schedule of Service Fees section of this agreement.
OUR LIABILITY
We will use our best efforts to make all your payments properly. However,
Vectra Bank Colorado will incur no liability if we are unable to complete
any payment initiated by you through the service because of any of the
following circumstances:
- If, through no fault of ours, your payment account
does not contain sufficient funds to complete the payment or would
exceed the credit limit of your overdraft protection;
- The bill payment processing center is not working
properly and you know or have been advised by us of the malfunction
before you execute the transaction;
- The merchant mishandles or delays a payment sent
by us;
- You have not provided the correct names, phone
numbers, or account information for those merchants you wish to pay;
- Circumstances beyond our control (such as but not
limited to fire, flood, or interference from an outside force) prevent
the proper execution of the transaction and we have taken reasonable
precautions to avoid those circumstances.
You also agree not to hold us responsible for any
loss, property damage or bodily injury, whether caused by us or the
equipment, software or Internet access providers or any agent or subcontractor
of any these. In addition, we will not be responsible for any direct,
indirect, special or consequential, economic or other damages arising
in any way out of the installation, use or maintenance of the equipment
or software.
Provided none of these exceptions are applicable and
we cause an incorrect amount of funds to be debited from your payment
account or cause your funds to be directed to a merchant that does not
comply with your payment instructions, we will be responsible for correcting
the error.
If you properly followed the procedures described
in this agreement, and we fail to send a payment according to the instructions
received, we will be responsible for all late charges. But, in any other
event, (e.g., choosing a payment date that is not at least 5 business
days before the due date stated on your invoice), the risk of incurring
and the responsibility for paying any late charge or penalty is yours.
In addition, you agree that Vectra Bank Colorado reserves the right
to obtain financial information regarding your account from a merchant
or financial institution to resolve payment-posting problems.
PROHIBITED PAYMENTS
The following payment types are prohibited through the Bill Payment
Service:
- Tax Payments
- Court Ordered Payments
- Payments to Merchants Outside of the United States
We reserve the right to refuse to pay any person or
entity you may direct a payment to and are obligated to notify you promptly
of such action. This notification is not required if you attempt to
make a prohibited payment indicated above.
YOUR LIABILITY FOR UNAUTHORIZED
TRANSFERS
If you notify us within 2 business days after you discover any or all
of your security codes have been lost or stolen, and your security code(s)
is/are used without your permission, you are liable for no more than
$50. If you fail to notify us within 2 business days, and we can prove
that we could have prevented the unauthorized use of your security codes
had you notified us, you could be liable for as much as $500. It is
your responsibility to notify us at once if your monthly statement contains
unauthorized transfers. If you do not notify us within 60 days after
receipt of your statement, you may lose any amount transferred without
your authorization if we can prove that the activity could have been
stopped with timely notification. If a good reason (such as a long trip
or hospital stay) kept you from telling us, we will extend the time
periods.
ERRORS AND QUESTIONS
In case of errors and questions about your electronic transfers or payments,
you should:
- Telephone us at 1-800-884-6725 during normal Online
Banking Customer Support hours.
- Write to us as soon as you can at:
Vectra Bank Colorado Online Banking Customer Support
Department 825-C P.O. Box 30709
Salt Lake City, Utah 84130-9960
If you believe that your statement is wrong or you
need more information about a bill payment listed on the statement,
we must hear from you no later than 60 days after we sent the FIRST
statement on which the problem or error appeared. You must:
- Provide your name and deposit account number.
- Describe the error or the transfer you are unsure
about, and explain as clearly as you can why you believe it is an
error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us verbally, we may require that you send
us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within
10 business days after we hear from you and will correct any error promptly.
If we need more time, however, we may take up to 45 days to investigate
your complaint or question. If we decide to do this, we will credit
your payment account within 10 business days for the amount you think
is in error, so that you will have the use of the money during the time
it takes us to complete our investigation. If we ask you to put your
complaint or question in writing and we do not receive it within 10
business days, we may not credit your payment account.
We will tell you the results within three business
days after completing our investigation. If we decide that there was
no error, we will send you a written explanation. You may ask for copies
of the documents that we used in our investigation. We may revoke any
provisional credit provided to you if we find no error.
DISPUTES
In the event a dispute arises regarding the service, you and we agree
to resolve the dispute according to the terms of this agreement. The
Important Information About Your Vectra Bank Colorado Accounts
and Personal Account Terms that govern the payment account are included
here and made part of this agreement. This includes but is not limited
to the requirement to use arbitration to settle any dispute. You agree
that this agreement is the complete and exclusive statement of the agreement
between you and Vectra Bank Colorado. You also agree that it supersedes
any proposal or prior agreement, oral or written, as well as any other
communications between you and us relating to the content of this agreement.
If there is a conflict between information provided by an employee of
Vectra Bank Colorado or our authorized service provider and the terms
of this agreement, the terms of this agreement will control.
IN THE EVENT A TRANSACTION IS
RETURNED
By using the service, you are requesting us to make payments for you
from your payment account. If we are unable to complete the transaction
for any reason associated with your payment account (for example, there
are not sufficient funds to cover the payment), the transaction may
not be completed. However, you will receive a return notice from Vectra
Bank Colorado and agree to pay any fee associated with the returned
item.
ADDRESS OR BANKING CHANGES
You agree to notify the Online Banking Customer Support in writing of
any address change. Additionally, you agree to notify the Online Banking
Customer Support in writing at least 10 business days in advance of
any change in your payment account, or in your banking status. Send
these notices to Vectra Bank Colorado Online Banking Customer Support,
Department 825-C, P.O. Box 30709, Salt Lake City, UT 84130-9960.
SCHEDULE OF SERVICE FEES
- Consumer Bill Payment Services Billing FeeÞÞÞ.$4.95
(includes 20 bill payments per month, additional bill payments are
$0.50 per bill). This fee will be charged regardless of whether the
Bill Payment Service was used during the billing cycle.
- Business Bill Payment Services Billing FeeÞÞÞ...$9.95
(includes 20 bill payments per month, additional bill payments are
$0.50 per bill). This fee will be charged regardless of whether the
Bill Payment Service was used during the billing cycle.
You agree to pay these charges and authorize us to
debit your payment account for these amounts and any additional charges
that may be incurred by you. Standard deposit account fees will continue
to apply. You are responsible for all telephone access fees or Internet
service fees that may be assessed by your service provider. All fees
are subject to change.
INFORMATION AUTHORIZATION
Through your enrollment in the Bill Payment Service, you agree that
we reserve the right to request a review of your credit rating at our
own expense through an authorized bureau.
ASSIGNMENT
You may not assign this agreement to any other party. We may assign
this agreement to any future, directly or indirectly, affiliated company.
We may also assign or delegate certain of our rights and responsibilities
under this agreement to independent contractors or other third parties.
NO WAIVER
Vectra Bank Colorado shall not be deemed to have waived any of its rights
or remedies hereunder unless such waiver is in writing and signed by
us. No delay or omission on the part of us in exercising any rights
or remedies will operate as a waiver of those rights or remedies or
any others. A waiver on any one occasion will not be construed as a
bar or waiver of any rights or remedies on future occasions.

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